Cancellation Policy
URBAN OASIS
Booking Cancellation & Rescheduling Policy
The client may modify or cancel their reservation 48 hours in advance. Thereafter, the client will lose 100% of the amount of their reservation by executing the aforementioned cancellation policy. Cancellations made within the above-mentioned limits shall be entitled to a full refund. Please contact our reservations team who will be able to assist you with the refund process.
Reservations in Advance
We recommend you book in advance to ensure your preferred time and experience is available.
Reservations Placed On Hold
The client will have a period of twelve (12) months to enjoy the service or experience for which the reservation was made, which period will begin to run from the first cancellation/modification of the reservation. If the reservation is not enjoyed within the 12 months indicated, the client will lose 100% of the amount of their reservation by executing the aforementioned cancellation policy.
Exclusion Conditions
The Urban Oasis experience is based on tranquility and relaxation. Customers who do not comply with the rules of use, conditions of silence and other guidelines previously described, may be asked to leave the facilities. If you have any special requirements or needs, we recommend you to contact us prior to your visit or booking to discuss arrangements/requirements.
Age Requirement
The minimum age required for access is 18.
Healthy Conditions
Please inform us when making the reservation of any health conditions, allergies, injuries or special accessibility/mobility requirements that could affect your service.
Personal Articles
We regret that we cannot be responsible for any loss or damage to personal items while your visit to Urban Oasis. Please keep all valuables locked in your locker during your visit and make sure it is properly locked before leaving the locker room to begin your experience.
If you have problems with your reservation, please contact us.
Warning
Only PAID reservations will be made effective through this means. To book in any other way you must contact Urban Oasis Wellness Spa.